Introduction
sky-voyage is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage our services.
Information We Collect
We collect personal information that you voluntarily provide when you:
- Submit an enquiry through our website forms
- Request a quote for our furniture services
- Communicate with us via email
- Visit our workshop for consultations
This information may include your name, email address, project requirements, and any other details you choose to share about your furniture needs.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes
- Communicate about your furniture project
- Schedule consultations and workshop visits
- Deliver and install completed furniture
- Improve our website and services
- Send occasional updates about our work (with your consent)
Data Storage and Security
Your personal information is stored securely and is only accessible to authorised personnel who require it to perform their duties. We implement appropriate technical and organisational measures to protect against unauthorised access, alteration, disclosure, or destruction of your data.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience. You can choose to accept or reject cookies through the banner displayed on your first visit. For more details, please refer to our Cookie Policy.
Third-Party Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information with trusted service providers who assist us in operating our website or conducting our business, provided they agree to keep your information confidential.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Lodge a complaint with the relevant privacy authority
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Project records are typically retained for seven years to comply with business and warranty obligations.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at [email protected] or visit our workshop at 47 Industrial Way, Geelong, VIC 3220, Australia.